Privacy Policy — i8live

Introduction

This Privacy Policy ("Policy") is issued by i8live ("i8live", "we", "us", "our") and governs the collection, storage, processing, and disclosure of personal data in connection with your use of the i8live online gaming platform, accessible at https://i8live.lat ("Platform"), including all associated services, account features, promotions, and customer support channels.

i8live is committed to protecting the privacy of all individuals whose personal data we process, including registered account holders, visitors to the Platform, and players who interact with us via customer support channels. This Policy sets out what personal data we collect, the purposes for which it is processed, the legal bases upon which we rely, and the rights available to you in relation to your personal data.

This Policy applies to all users of the i8live Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. It should be read together with our Terms & Conditions and Responsible Gambling Policy, which are each available via the navigation menu on this website.

If you do not agree with this Policy, you should not register for or continue to use the i8live Platform.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Account Holder" — any individual who has successfully registered a personal account on the i8live Platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, either directly or in combination with other information held by i8live.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing personal data, i.e., i8live.
• "Data Processor" — a third party that processes personal data on behalf of i8live in accordance with our written instructions.
• "KYC" — Know Your Customer identity verification, as required prior to the processing of withdrawals on the Platform.
• "Cookies" — small text files stored on your device by your web browser when you visit the i8live Platform.
• "Sensitive Personal Data" — categories of personal data that warrant heightened protection, including financial data, identity documents, and biometric verification data.

Personal Data We Collect

i8live collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of personal data we collect include, but are not limited to, the following:

How We Collect Personal Data

i8live collects personal data through the following channels:

4.1 Direct Collection

Personal data you provide directly to us when you:

• Register an account on the i8live Platform, including your name, date of birth, email address, and contact number.
• Complete KYC verification by uploading your MyKad or passport and a selfie image.
• Make a deposit or request a withdrawal, requiring payment method details.
• Contact our customer support team via live chat or email.
• Participate in promotions, surveys, or feedback activities.
• Update your account profile or change your account preferences.

4.2 Automatic Collection

Data collected automatically when you access or use the i8live Platform, including:

• Technical data such as IP address, browser type, device identifiers, and operating system version collected via server logs and analytics tools.
• Cookie and tracking data, as described in Section 8 of this Policy.
• Gameplay data generated by your interaction with casino games, live dealer tables, and the sportsbook.
• Session data including login time, pages visited, and session duration.

4.3 Third-Party Sources

In certain circumstances, i8live may receive personal data about you from third-party sources, including:

• Identity verification service providers engaged for KYC processing.
• Payment processors (including e-wallet and FPX operators) for transaction verification purposes.
• Fraud prevention and anti-money-laundering screening services.
• Publicly available sources where reasonably necessary for compliance or fraud investigation purposes.

Purposes of Processing

i8live processes your personal data for the following specific and legitimate purposes:

1. Account Management: Creating, maintaining, and administering your i8live account, including account security and access controls.
2. Identity Verification (KYC): Verifying your identity, age (21+), and payment method ownership prior to processing withdrawals, as required by our responsible gambling and anti-fraud policies.
3. Payment Processing: Processing your deposits and withdrawals in MYR via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and supported cryptocurrency channels.
4. Platform Operation: Delivering games, live dealer services, sportsbook content, and all other features of the i8live Platform to you.
5. Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other security threats.
6. Responsible Gambling: Implementing and monitoring responsible gambling controls, including deposit limits, session limits, self-exclusion, and age verification.
7. Customer Support: Responding to your enquiries, support requests, complaints, and feedback.
8. Legal Compliance: Meeting our legal, regulatory, and contractual obligations, including record-keeping and reporting requirements.
9. Service Improvement: Analysing usage patterns and Platform performance data (in aggregated or anonymised form where possible) to improve the user experience.
10. Marketing Communications: Sending you promotional information about i8live offers, bonuses, and new features, where you have consented to receive such communications. You may withdraw this consent at any time by contacting our support team.

Legal Basis for Processing

i8live processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform our contractual obligations to you as an Account Holder, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, anti-money-laundering, and record-keeping requirements.
• Legitimate Interests: Processing undertaken in pursuit of i8live's legitimate interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as for the receipt of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

i8live does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data may be shared with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

7.1 Payment Service Providers

Processing deposits and withdrawals requires the sharing of relevant financial data with licensed payment processors and e-wallet operators, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, and banking institutions (Maybank, CIMB, Public Bank, Hong Leong Bank). These providers are bound by their own data protection obligations and applicable financial regulations.

7.2 Identity Verification Providers

KYC verification is facilitated through third-party identity verification service providers. These providers process your identity documents and biometric verification data solely for the purpose of confirming your eligibility to use i8live.

7.3 Technology & Infrastructure Providers

i8live uses third-party cloud hosting, database, analytics, and cybersecurity service providers in the operation of the Platform. These providers act as Data Processors under our instruction and are contractually bound to process your data only as directed by i8live.

7.4 Game Content Providers

Licensed international game studio partners may receive limited technical and gameplay data (such as anonymised session identifiers) necessary to deliver game content and resolve technical disputes. They do not receive personal identity data.

7.5 Legal and Regulatory Authorities

i8live may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory instruction.

7.6 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of i8live's assets, personal data held by i8live may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

Cookies & Tracking Technologies

i8live uses cookies and similar tracking technologies to operate and improve the Platform, authenticate users, and analyse usage patterns. The following categories of cookies may be used on the i8live Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, login authentication, and security. These cannot be disabled without materially affecting Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform, such as pages visited and time spent on each section. Used to improve user experience.
• Functional Cookies: Remember your preferences, such as language settings and responsible gambling limits, to provide a more personalised experience.
• Marketing Cookies: Used to deliver promotional content relevant to your interests. These are only deployed where you have provided appropriate consent.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the i8live Platform.

Data Retention

i8live retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account and Identity Data: Retained for the duration of the active account relationship and for a period of up to seven (7) years following account closure, in accordance with anti-money-laundering and financial record-keeping obligations.
• Transaction and Payment Data: Retained for a minimum of seven (7) years from the date of the relevant transaction, as required for financial compliance and audit purposes.
• KYC Verification Documents: Retained for the duration of the account and for up to five (5) years following account closure or the last date of relevant regulatory obligation.
• Customer Support Records: Retained for a period of up to three (3) years from the date of the relevant interaction, or longer where required for ongoing complaint or legal proceedings.
• Technical and Log Data: Generally retained for a period of twelve (12) months for performance monitoring and security investigation purposes.
• Marketing Data: Retained until consent is withdrawn, after which data will be removed from active marketing systems within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with i8live's data destruction protocols.

Data Security

i8live implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and i8live servers is encrypted using industry-standard TLS/SSL protocols.
• Secure Payment Processing: All payment data is processed through certified, PCI-DSS compliant payment gateways. i8live does not store full payment card numbers or e-wallet credentials on its servers.
• Access Controls: Strict role-based access controls limit internal access to personal data to those personnel who require it for their specific operational duties.
• Intrusion Detection: Automated monitoring systems detect and respond to unusual access patterns or potential security incidents in real time.
• Regular Security Audits: The i8live Platform undergoes periodic security assessments and vulnerability testing by qualified security specialists.
• Two-Factor Authentication: Optional two-factor authentication is available to all Account Holders to provide an additional layer of login security.

Your Data Rights

As a data subject whose personal data is processed by i8live, you hold the following rights in relation to your personal data. These rights may be subject to applicable legal limitations and verification requirements.

To exercise any of the above rights, please contact i8live via live chat or by emailing our support team. All valid requests will be acknowledged within 72 hours and fulfilled within 30 calendar days, subject to identity verification and any applicable legal limitations. Where a request is refused, we will provide written reasons for the refusal and information on how to lodge a complaint.

Children & Minors

The i8live Platform is strictly intended for use by individuals aged 21 years and above. i8live does not knowingly collect or process personal data belonging to any person under the age of 21.

If i8live becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to permanently close the associated account and securely delete all related personal data. Age verification is performed as part of our mandatory KYC process prior to the processing of any withdrawal request.

Third-Party Links

The i8live Platform may contain references to third-party services, such as payment processors or responsible gambling support resources. i8live is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policy of any third-party service you choose to access.

i8live does not control third-party data handling practices, and any personal data you provide directly to a third-party service is subject to that party's own privacy policy and data protection procedures.

Policy Updates

i8live reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Where changes are material, i8live will notify registered Account Holders via email or a prominent notice on the Platform. Continued use of the i8live Platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.

We recommend that you review this Policy periodically. The most current version is always available at https://i8live.lat/privacy-policy.

Contact Us & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which i8live processes your personal data, please contact us through the following channel:

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are dissatisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.

For further information on responsible gambling tools and self-exclusion options available to Malaysian players, please visit our Responsible Gambling page.